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When you arrive on the contact page, you will need to select a reason for your query. As you input information about yourself and your needs, you will eventually be able to input your contact details. It’s not just having a contact page that matters – it also needs to be good. If your contact page is confusing or misleading, it will make it harder for visitors to access what they need.
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This lets the visitor know the business may have some fun, but it's still dedicated to fulfilling customer needs. This Contact Us page is for a marketing agency that works directly with businesses. Since it knows its audience, Brandaffair encourages visitors to "have a talk" one-on-one rather than providing a one-way communication channel via support resources. Lets review the elements that effective Contact Us pages have in common to learn about the features and best practices you should remember to include in your web form.
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The copy immediately starts the conversation by showing the most common issues users face and then requiring them to choose their path. The user can then identify who they are (likely so their information can be directed to the most appropriate place), and fill out a short form. Instead of an either/or approach to their contact us page, Squarespace has determined that users venture to this page to find information in one of six categories.
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Another excellent example of mixing images and text while keeping the information simple is Facebook’s Contact Us page. Costco maximizes its use of buttons to direct customers to top inquiries, such as the Order page and Membership Auto-Renewal. The page to get help signing in also has a phone number a customer can call to chat through issues in real time, if needed. Nothing’s more frustrating for a user to have to hunt down ways to contact a company, leaving them overwhelmed by the time they finally find it.
HubSpot's Contact Us page shows how to use a contact page to help customers. There are two big CTAs that connect you to ‘HubSpot Sales' and ‘Support'teams. HubSpot knows that people who visit this page might want to buy something or need help with a problem. By putting these buttons at the top of the page, HubSpot makes it easy for visitors to get the help they need. With a Contact Us page, you can enable visitors to fill out forms and ask necessary questions. However, some customers may prefer more traditional customer support methods.
Just like IMPACT, River Pools and Spas includes a video of what to expect and what they promise will happen when you fill out this form. While the addition of real headshots are great as well, we don’t know who we are talking to. Adding in that extra personal touch would go a long way in showing the user that you care.
If you’re running an online business that depends on converting sales, you may also want to include a call to action. A call to action encourages visitors to contact your company or organization. You may want to include a phrase like “Call Today” or “Get in Touch Immediately” to encourage visitors to speak to your team before they leave your website.
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In addition to providing three points of contact for the customer, the company also includes maps of its physical office locations. On its Contact Us page, Moz presents an immediate and clear call to action (CTA) that guides users to the support team. The contact page also provides a detailed map outlining Moz’s office locations.
Virtual Assistants in Customer Service: How They Work + Tools to Use
It’s where they go when they have a question and truly want to speak to an individual at your organization. The Contact page is one of the key pages that brings people closer to you. That’s why, in this article, we’re going to walk you through some of our top Contact page design picks and the practices that make them work for companies. By implementing congruent branding, you can ensure this page has the same character and aesthetic appeal as the rest of your website. It’s also common to have the same type of tab at the bottom of your homepage. Let’s explore some of the top portfolio Contact Us pages for those seeking inspiration for their own online presence.
The page actually lists out what people will get when they ask a question, including a promise for a short response time of 12 hours or fewer. The page also includes easy-to-read contact information, social media buttons, links to offers, and even a list of recently published blog posts. Contact forms are vital to the user experience, but your website’s overall design also requires thoughtful planning to promote seamless interactions. Webflow offers a suite of helpful templates to inspire and streamline your development process. You can also leverage tools like Quick Stack elements and reusable components to fine-tune designs for your unique brand. Social media creates segmented communities, so it’s easy to reach out to specific target audiences through these channels.
A good rule of thumb is to include Contact Us in the navigation bar and add a link in the footer. Behind the scenes, Divi AI goes through a series of thought processes and implementation steps to create your page, just like a real web designer. In the ever-evolving landscape of web design, effective communication with users remains a paramount concern. A well-crafted contact form can make all the difference, streamlining interactions and fostering meaningful connections. An extra text section and other contact details and addresses accompany these. With its split design, you can feature an eye-pleasing image on one side, a contact form on the other, and other information.
The contact details are to the left and social links are placed at the bottom of the page. The mood of this page is in line with the overall character of Fisher’s website – clean, elegant and striking. The page's primary content is a simple form, displayed over an extensive Porcelain-colored background. A submit CTA button adds color to the page's design, serving as the background color for the page's only CTA button. A bold contact form takes center stage on the page, prompting visitors to get involved and talk branding. I love how the FAQ section is visible on the page, helping visitors find answers to potential questions about the company and its services.
About Delish: Editorial Guidelines, Contact Info, Customer Service, Team, and More - Delish
About Delish: Editorial Guidelines, Contact Info, Customer Service, Team, and More.
Posted: Fri, 18 Sep 2020 18:10:14 GMT [source]
Prezi includes conversational messaging on its contact page and links to other helpful pages where visitors can reach out to the user community, contact sales, submit press inquiries, and more. A strong Contact Us page should contain several elements, such as a phone number and links to social media channels. It should also be easy to navigate, as this makes for a positive customer experience.
Slack uses topic buttons to navigate customers to FAQs and a search bar for custom questions. Lastly, the page includes a non-intrusive chatbot that gets a user in touch with the sales team quicker, if they wish. Impact’s Contact Us page is easy to navigate for users, directing them to support for any account-related issues or to visit the Help Center to get quick answers. And then simplify the page with easy button links that adjust the Contact form based on user engagement. Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service. Impact.com offers over eight different contact options depending on the customer’s needs.
Nicepage website builder is a pro in single page design fully responsive and similar to Unbounce landing pages and business WordPress themes. Form fields, tweak grids, shapes, and layouts, or add media and icons to create a modern design. Sign up and make sure the contact us page with a fully responsivedesign is always ready to produce a contact form template for a landing page.
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